Last updated: April 2026 (version 2026-04)
These Terms of Service (“Terms”) form a legally binding agreement between you and Norian (“we”, “us”, “our”) governing your access to and use of the Norian application and related services (“Services”). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Norian is designed for professional use by businesses and sole traders. If you are using Norian as a consumer (i.e. for personal, non-business purposes), your statutory consumer protection rights under Dutch and EU law are not affected by these Terms.
For questions, contact us at privacy@norian.ai.
Norian is a SaaS application that connects to your Gmail account in read-only mode and monitors email conversations with your clients. It detects unresolved commitments and requests and sends you daily digest notifications. Norian never sends, modifies, or deletes emails on your behalf.
Important limitation:Norian uses artificial intelligence to extract commitments and requests from email. This extraction is not guaranteed to be accurate or complete. Items may be missed, incorrectly classified, or surfaced in error. You should always apply your own judgement — Norian is a monitoring aid, not a replacement for your professional judgement or follow-up.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time. Where changes materially affect your use of the service, we will give you reasonable advance notice by email.
You must be at least 18 years of age to use the Services. By creating an account, you confirm that you are 18 or older and have the legal authority to enter into these Terms on behalf of yourself or, where applicable, the business you represent.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at privacy@norian.ai if you suspect unauthorised access to your account.
We may refuse access or terminate accounts at our discretion, particularly where we reasonably believe these Terms have been violated.
Invite-only access. During the beta period, Norian is available by invitation only. Access is granted at our sole discretion and may be revoked at any time.
Free beta access. Users admitted under the free beta programme receive access at no charge for a defined period. Free beta pricing is not guaranteed to continue. Free beta access is conditional on:
We may deactivate free beta accounts that have been inactive for an extended period, with reasonable notice where possible.
Paid access. Once the beta period concludes or at any time we introduce paid plans, continued access requires a paid subscription at the then-current pricing.
Pricing.Paid subscriptions are currently priced at €15 per month per account. We reserve the right to change pricing with at least 30 days' written notice to your registered email address. Price changes will not apply to your current billing period.
Billing. Payments are processed by Stripe. By subscribing, you authorise Stripe to charge your payment method on a recurring monthly basis. You are responsible for ensuring your payment details remain valid and that sufficient funds are available.
Cancellation. You may cancel your subscription at any time from your account Settings page. Cancellation takes effect at the end of your current billing period. You will retain full access to the Services until that date.
No refunds. We do not offer refunds for partial billing periods. If you cancel mid-month, your access continues until the period ends and no further charges are made.
Failed payments. If a payment fails, we will notify you by email and may suspend your account until the outstanding amount is settled. We will make reasonable attempts to notify you before suspending access.
By connecting your Gmail account, you grant Norian read-only access to your email via Google OAuth. You can revoke this access at any time from your account Settings page or from your Google account security settings at myaccount.google.com/security.
Our use of your Gmail data is governed by our Privacy Policy and the Google API Services User Data Policy. We process your email data only to provide the core monitoring service described in these Terms.
You represent that you have the right to grant this access and that doing so does not violate any obligation you have to a third party, including your employer or clients.
Third-party terms.Your use of Norian also involves Google's services. You must comply with Google's Terms of Service when using Norian. We are not responsible for any changes to Google's APIs, policies, or services that may affect Norian's functionality.
You agree not to:
We reserve the right to suspend or terminate your account if you violate any of these provisions, with or without prior notice depending on the severity.
The Services, including all software, design, trademarks, and content, are owned by Norian and protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Services.
Your data — including your email metadata and extracted summaries stored in your account — remains yours. We do not claim ownership over your data. Upon account deletion, all your data is permanently deleted within 60 seconds.
You grant us a limited, non-exclusive licence to process your data solely for the purpose of providing the Services to you. This licence terminates upon account deletion.
We treat your email data and the contents of your digest notifications as strictly confidential. We do not share, sell, or disclose your data to third parties except as described in our Privacy Policy and as strictly necessary to provide the Services.
You acknowledge that emails processed by Norian may contain confidential information belonging to your clients or third parties. You are responsible for ensuring your use of Norian complies with any confidentiality or data protection obligations you have to those parties, including under any client contracts or applicable law.
The Services are provided “as is” and “as available” without warranties of any kind, express or implied, to the fullest extent permitted by applicable law. We do not warrant that:
Norian is a monitoring and alerting tool powered by AI. It is intended to assist your professional judgement, not replace it. We are not liable for any missed commitments, failed communications, overlooked deadlines, or business outcomes arising from your use of or reliance on the Services.
We are not liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, government action, internet or telecommunications outages, failures of third-party infrastructure or APIs (including Google's Gmail API), or cyberattacks. In such cases, we will notify you as soon as reasonably practicable and resume performance as soon as the circumstances permit.
To the fullest extent permitted by Dutch law and applicable EU law, our total liability to you for any claim arising out of or relating to these Terms or the Services — whether in contract, tort, or otherwise — is limited to the total amount you paid to us in the 12 months preceding the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, loss of goodwill, or reputational damage, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded under Dutch law or mandatory EU law.
You agree to indemnify and hold harmless Norian and its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: your use of the Services in violation of these Terms; your violation of any third party's rights; or your breach of any confidentiality or data protection obligation owed to your clients.
By you. You may terminate your account at any time by deleting your account from the Settings page at norian.ai/settings. Upon deletion, all your personal data is permanently removed within 60 seconds.
By us. We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms; if your payment has failed and remains unresolved after reasonable notice; or if we discontinue the Services. Where reasonably practicable, we will give you advance notice and an opportunity to export your data before termination.
Effect of termination. Upon termination, your right to access the Services ceases immediately. Sections 7, 8, 9, 11, 12, and 15 of these Terms survive termination.
We may update these Terms from time to time. For material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of the Services after that date constitutes acceptance of the updated Terms. If you do not accept the changes, you may terminate your account before the effective date at no additional charge.
The version date at the top of this document identifies the current version.
These Terms are governed by the laws of the Netherlands, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, Netherlands.
If you are a consumer resident in the EU, you may also have the right to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Nothing in this clause affects your mandatory statutory rights as an EU consumer.
Entire agreement. These Terms, together with our Privacy Policy and Cookie Notice, constitute the entire agreement between you and Norian regarding the Services and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.
No waiver. Our failure to enforce any provision of these Terms on any occasion does not constitute a waiver of our right to enforce that provision or any other provision in the future.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor in connection with a merger, acquisition, or sale of assets, with reasonable notice to you.
Language. These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version prevails.
Notices. All notices to us should be sent to privacy@norian.ai. We will send notices to the email address associated with your account.
Norian
Ruyschstraat 31A, Amsterdam, Noord-Holland 1091 BS, Netherlands
privacy@norian.ai