Everything you need to know before connecting your inbox.
What does Norian actually do?
Norian connects to your inbox in read-only mode and monitors your client email threads. When it detects a commitment, request, or question that hasn't been resolved on either side, it includes it in your daily email. You act directly from the email or manage everything in your inbox.
I already use Boomerang / Notion / a to-do list. How is this different?
Norian doesn't replace your system. It watches alongside it. Tools like Boomerang, Notion, or your to-do list only work on what you remembered to log. Norian catches what you didn't. It's the layer underneath your existing system that notices when a client is going quiet on something you forgot to track.
Will I get spammed with daily emails?
No. Most mornings you won't hear from us. We only send an email when something in your client inbox has gone quiet long enough to matter, or when something looks like it's about to slip. If nothing's slipping, you get nothing.
What happens if Norian gets something wrong?
Sometimes it will. Norian uses confidence thresholds to filter. Items it isn't sure about are dropped quietly and never shown to you. For items that do appear, one click marks them as 'not relevant' and we use that signal to get more accurate for you over time.
Why does Google show me the consent screen twice?
Norian uses two separate Google permissions: one to sign you in (your email address) and one to read your inbox (Gmail). Google shows you a consent screen for each so you can approve them separately. Both are read-only. This is the safer architecture, because Gmail access is granted explicitly rather than bundled with login.
Does Norian read all my messages?
Only messages to and from the clients Norian monitors. It reads the content in memory to extract structured summaries, then discards the original immediately. Raw message content is never stored. Norian has read-only access and cannot send, delete, or modify anything.
Will anyone at Norian read my emails?
No. Nothing you receive or send can be seen by another person. An automated process scans your inbox once daily, looking for two things only: commitments and requests. It extracts a short summary, then discards the original. What stays in Norian is the flag, not the email that triggered it.
How does it decide which clients to monitor?
When you first connect your inbox, Norian scans your last 30 days of email metadata and identifies active client domains by frequency. Two-way domains (you email them, they email you) are monitored automatically. You can pause or remove any domain from Settings, and add new ones manually.
How do I get access?
Norian is invite-only during beta. Apply on the waitlist and we read every application personally. When approved, you'll receive an invite link by email. The invite is valid for 14 days.
What does it cost?
€10/month for one person, or €8 per teammate per month for teams of two or more. Every plan comes with a 2-month money-back guarantee: if Norian hasn't surfaced anything useful in your first 2 months, you get a full refund. Beta subscribers keep their price forever.
Where is my data stored?
All data is stored on EU-based infrastructure (Frankfurt). Email content is processed in memory and discarded immediately, never written to disk. The only things stored are structured summaries, domain names, and timestamps.
Can I delete my account?
Yes, from Settings, at any time. Account deletion is OTP-verified: all your data held by Norian is permanently removed within 60 seconds, and access to your inbox is revoked within 24 hours. Nothing is retained after that.
Will using Norian violate any NDAs I have with clients?
No. Norian is an automated tool, no different in principle from your email client, your spam filter, or your inbox's search function. No human at Norian ever accesses your email content. What we store is a one-line summary: who owes what to whom, and when. The underlying content of your emails is never retained.
Which channels does Norian support?
Norian works with Gmail and Outlook (Microsoft 365) for email, and also watches Microsoft Teams and Slack, so commitments made in chat are covered too. Every channel connects in read-only mode. The experience is the same wherever the work happens.
Can I connect multiple email addresses to my account?
Yes. Every seat includes one inbox, and you can connect additional inboxes for €6/month each. Useful if your client work is spread across more than one address. Teams work the same way: each teammate connects their own inbox, and Norian watches all of them.
Does Norian work if my emails are in another language?
Yes. Norian works across the major business languages: French, German, Spanish, Italian, Portuguese, Dutch, the Nordic languages, Mandarin, Japanese, Korean, Arabic, and most others used in client work. We keep summaries in the language they were written in, so your digest reflects what was actually said. Mixed-language inboxes are fine; each item carries its own language.